How to use the CrmConfig ticket system
Welcome to this simple guide on how to use the CrmConfig Support ticket system.
By following these steps, you help us provide faster and more accurate assistance.
1) First: download and install RustDesk
Before opening a support request, please download and install the RustDesk client preconfigured for CrmConfig. It already points to our remote support server: you do not need to set the server or key manually.
Choose the file for your computer:
- Download for Windows — extract the ZIP and run INSTALLA.cmd as administrator
- Download for macOS — coming soon (instructions in the package)
- Download for Linux — extract and run bash install.sh
Quick install steps:
- Download the correct file (Windows, Mac or Linux).
- Run the included install script (Windows: INSTALLA.cmd; Linux: install.sh).
- Open RustDesk: your ID is shown immediately. The CrmConfig server is already configured.
- Then open a ticket and enter your RustDesk ID.
Web helpdesk: https://helpdesk.crmconfig.site
2) Open a new ticket
- Go to https://ticket.crmconfig.site
- Select your preferred language (top), if needed.
- Fill in the support request form carefully.
3) How to fill in the form correctly
Complete all required fields. The clearer the information, the faster we can help.
- Name and email — use an address you check often: replies arrive there.
- Subject — a short summary (e.g. “I cannot access the CRM”).
- Message — explain what happened, since when, and what you already tried. Add a screenshot if you can.
- Problem category — pick the best matching option.
- RustDesk ID — the ID shown in the RustDesk app after installation (needed for remote support).
- Phone — very important: enter a reachable phone number so support can call you if needed.
After submit you receive a confirmation with the ticket tracking code. Keep it to follow your request.
4) After submitting
- You can reply to support emails: the reply is added to the ticket.
- Or open the ticket link from the confirmation email.
- Please do not open multiple tickets for the same issue: reply to the existing one.
Thank you for your cooperation.
CrmConfig Support Staff